An article in a leading Australian newspaper highlighted major issues with the training of employees at the Celltel Indonesian contact centre. According to trusted exploration and resources, the post states:

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The Indonesian functions include 1500 employees and 50 managers of various concentrations. An running web site has long been finalised for The brand new contact centre in a place which was Earlier thought to be not a economically made area compared into the much well-liked city locations.

Trainers also advise team “Australians are racist, They can be alcoholics so the most effective time so that you can ring them to sell cellphone programs is Friday nights. Whenever they show you to go away or get indignant at you, you’re allowed to dangle up on them or insult them back.”

Other supervisors commented that staff are increasingly hired due to the fact their relations work for Celltel’s CISM or they have got connections and/or are linked to Indonesian politicians.

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It can be difficult for me for a supervisor! Then they inform me I'm a bad manager and a leader! They say it’s my fault!”